FAQ’s

How to contact Solar Prime ?

Contact one of our friendly staff members on +61404750409. Our offices are located all around Australia including major cities like Brisbane, Melbourne, Hobart, Sydney, Adelaide and Perth.
We can offer information such as pricing, specifications, technical data, warranties, installation and much more. We will organize a solar quote free of charge and assess the suitability of your home. We also arrange approval through your electricity supplier, organize the Solar Credits rebate and coordinate installation by a CEC (Clean Energy Council) accredited installer.

Can I get a solar system for my home ?

A Solar Prime representative will make observations with advanced imagery software to ascertain the suitability of your roof for a solar system installation.

In specific cases where the roof design is complicated, our installer will perform a site inspection to make further observations. We will look at the area available, as well as the direction and pitch of the roof to determine whether the building is suitable and if there would be any extra costs

Can I get solar for my commercial property ?

Yes, Successful businesses are those that make the right decisions, and switching to solar is one of the best decisions any business could make. Solar Power can be a fantastic financial investment for your business as the cost of electricity continues to rise sharply. It also gives your business the opportunity of tapping into the financial and environmental benefits of clean, green renewable energy has never been more important and practical for businesses and industry.

Why is Solar Prime better than other retailers ?

Here are a few things that we offer

  • Pre & Post Sales Services
  • No obligation quote
  • Most competitive and best price guarantee on comparable systems
  • Qualified, Experienced and Licensed Installers
  • Market leading customer service
  • Lowest price
  • Price beat guarantee

Why should I install Solar Panel System ?

Aside from the impact of cutting your households carbon footprint by tonnes of greenhouse gas emissions a year, solar units can drastically reduce your electricity bill in two distinct ways. Firstly, by generating your own electricity from the solar panels you reduce the electricity you need to buy from your power provider. Secondly, any excess Green electricity your system produces is sold back to the power provider. These two benefits mean many households will be able to reduce their electricity dramatically, sometimes bill by up to 100%.

What is an inverter ?

The inverter is the device that monitors and converts the DC electricity produced by the solar panels into the Australian standard 230V AC. The inverter is installed in a convenient location as close to your switchboard as possible. The inverter not only monitors and converts the electricity but also provides immediate information such as the amount of power being produced.

How much roof space is required ?

A 1kW system requires an area of approximately 8m2. This can be installed in either a straight line or as a staggered installation depending on your roof space. If your roof space is not large enough for your desired system a mounting system can be installed at ground level.

Do the panels need to face a certain direction and at a specific angle ?

Solar panels require the ultraviolet rays from the sun to hit them at a 90degs for best efficiencies and Australia being in the southern hemisphere this means a north facing orientation is the optimum panel situation. The panels will operate and produce electricity in an East-West direction but are approximately 35% less efficient than that of a North direction. Shade also reduces the panel’s efficiency so ideally, the panels should receive no shading between the hours of 8 am – 4 pm. Again for the most efficient output, the panels in SE QLD should be installed at a 22deg roof elevation, any other elevation will slightly reduce the efficiency of the system.

Do my meters need to be changed ?

Yes, after installation of the system your network provider will need to install a bi-directional meter. This meter is required to monitor and calculate how much electricity is consumed and exported by the household.

Do I need to perform any maintenance on the panels ?

The panels will need to be cleaned with a soapy mop/brush bi-monthly or more frequent depending the amount of rainfall received and the amount of bird/bat traffic in your area. Again it all comes down to efficiencies. Any dirt or animal droppings on the panels reduce the output volume.

Can I upgrade the system at a later date ?

Yes, upgrading is possible. Any upgrades will require an equivalent or larger inverter than the total output of the system being installed. If upgrading at a later date is a serious consideration, then we recommend installing a larger inverter at the initial installation time rather than later.

Is the energy produced affected if the panels get dirty ?

Usually, any dust or dirt washes off the panels when it rains, if the panels are installed on a roof of at least 15 degrees. In extreme cases, dust may cause a power reduction of about 10%.

Are solar systems as effective in winter ?

Solar Photovoltaic systems rely on sunlight and ultra violet rays, not heat. So while there may be fewer hours of sunlight in winter, the actual conversion of power is unaffected by the change in season. However, you will benefit from extended hours of sunlight in the summer.

What is a STC ?

When you install solar power, you are helping to reduce greenhouse gas emissions. This entitles you to create environmental credits called Small-Scale Technology Certificates or STCs for short. Renewable Energy Certificates (RECs) was the original term, which was replaced by STCs in January 2011; however, it is still an umbrella term covering both Small-scale and Large-scale certificates.

Like other commodities, the price of STCs is not fixed and varies with supply and demand. Prior to January 1st 2011, the price of Renewable Energy Certificates (RECs) would fluctuate daily. Now, these commodities have been renamed Small-scale Technology Certificates and regulation has been put in place to stabilize their price. One STC equals 1MWh of generation from a renewable source and is part of the Mandatory Renewable Energy Target. This target is an industry development mechanism created by the Government in 2001. The government is going to be revising the Small-scale Renewable Energy Scheme in early July this year; therefore it is most important to have your system installed before prices go up.

How do STCs benefit us as customers ?

Under the new RET (Renewable Energy Target); STCs may be traded to an electricity supplier for a point of sale discount on their renewable generation unit, saving themselves the value of the STCs generated. The new Solar Credits Scheme has been in operation since 2009 and households are entitled to claim five times the normal amount of STCs for the first 1.5Kw worth of supply.

How do I go about getting a Solar System installed in my home ?

There are 4 easy steps:

  1. Call us for a free consultation or fill out the quick contact form on our website.Let our solar consultants find the best Solar Power System for you based on:
    • Your budget
    • Your electricity costs
    • Your available roof space
    • Other important factors
  2. Design your system:
    • We will verify your quote over the phone and design system for your home according to your requirements.
  3. Installation:
    • Each Solar System installed is approved by a registered solar designer
    • Installation is conducted by an accredited BCSE installer within 4-6 weeks of deposit
    • Each solar system is independently assessed by a government electrical inspector.
  4. One last step:

We will liaise with your electricity distributor and retailer to install your bi-directional smart meter. This meter will record the electricity transfer to and from the grid.

Do I need to be there while the system is installed ?

Yes.

How effective is a solar system in terms of value for money ?

Australia is world-famous for its sunny climate however we do not always make the best use of our abundance of sunlight. Sunlight is a natural clean energy resource and once you pay the initial outlay for the solar system to be installed all the electricity you collect is absolutely free. Your Solar Panel System lifespan is over 25 years so imagine how much it could reduce your household running costs over this time.

What if I have a flat roof ?

Roof mounting systems can be installed to angle your solar panels at an adequately slanted position so that they can still collect the maximum electricity from the sun.

Will my electricity retailer charge extra administration fees because of my solar power system ?

In most cases, there should be no extra retailer fees because of a solar power system. You can confirm this by contacting your electricity retailer prior to installing solar panels.

When I get solar power do I have to enter a new contract with my electricity retailer for the electricity I buy ?

Not necessarily.

Find out if your home or business is right for solar. It's FREE!
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About Us

Solar Prime is a world-class provider of solar power systems across Australia. We take great pride in providing green energy solutions – helping our clients with our expertise to reduce their power bills and making the world better place to live by reducing green house emissions.

Contact Us

Brisbane office : 53/2 Lavender Drive , Griffin , Qld, 4503.
Melbourne Address : Level 8, 805/220 Collins St, Melbourne VIC 3000.
Support : 1300 281 193
Mon to Sat : 9:00am – 7:00pm

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